PRODUCT SUPPORT

Location - Chennai - Remote WorkcLoc

Job Description : - A degree in computer science or equivalent education and experience.
- Strong and inherent customer service/technical support orientation
- An analytical approach and interest in solving problems from trivial to complex
- Strong technical and troubleshooting skills in several applications and technologies
- Detail oriented, hardworking and self-motivated
- Excellent written and oral communication skills in English
- Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives
- Team-working skills, especially in relation to multi-disciplinary virtual teams in disparate geographical locations
- Strong leadership, time management, and organizational skills
- Knowledge of relational database structures, web-based enterprise solutions and technologies

  Design, development, and testing of additional programs Knowledge of Hyperic or other diagnostic tools will be an added advantage

  Experience with 2-5 years related technical support experience and/or related Application Support (Product Support)

  Experience with container terminal, shipping line or logistic industries.

  Experience with automation terminal is a PLUS.

  Experience with detailed knowledge in any combination of the following systems platform technologies is recommended - VMWare, Networking technologies, MS SQL Server, Oracle, and desirable are Java, EDI, Spring, Hibernate, Xenos Transform Designer and or J2EE.

  Experience with hands XML, JAVA and client-server apps.

  Experience with writing code using Core Java / Groovy is a plus.